UKWelder > Returns & Site Terms
Returns Policy and Site Terms
Return or Exchange of Goods
We operate a "no-quibbles" guarantee,
which means that if for any reason you are
unhappy with your purchase, simply return it to us in its original condition within
a period of 14 days after the day on which you receive them, for either an exchange
"We are always happy to exchange for a different size or style"
Should you cancel your purchase we will then refund you the price you have paid for the goods *.
Goods must be returned in good condition within 14 days of the
date delivered to
You will be
responsible for the cost of returning the goods except where the return is due to an error we have
made, in which case we will also refund the cost of returning the goods via Royal Mail 2nd class
You are required to take reasonable care of the goods and ensure that the goods remain unused.
When returning goods you should for your own protection obtain
a receipt of posting
free of charge) from your local Post Office. With this receipt if the parcel is lost, then you can claim up
to £41. Without the receipt there is no compensation. You may also purchase additional insurance
from the Post Office, should the returned items be more valuable.
We suggest that you do not use Special Delivery. This service is costly. Standard Parcels or
First Class Post are much lower cost, even with the cost of the extra insurance.
If returned goods are lost or damaged in the post we cannot accept responsibility.
Please remember to include a note with your returned items, showing your order number and
stating the reason for your return and what items you would like to exchange for.
Goods should be returned to:
Tel: 01302 707087
Fax: 08448 702072
* If you are a business
customer we reserve the right to charge a re-stocking fee of up to 15%
of the purchase cost. For International orders (Delivery to countries outside of the European Union)
we also reserve the right to deduct any delivery fees paid by us together with a 15% re-stocking fee.
We do not store credit card details nor do we share customer details with any 3rd parties.
We will dispatch your order by royal mail or various other couriers. UK deliveries are usually
next day, but may take up to 3 working days. International orders are 3 to 10 working days.
All orders are subject to availability and final acceptance by UKWelder Ltd.
We reserve the right to cancel any order placed with us, and/or to limit the quantities on
Notwithstanding any order confirmation or other communications sent by UKWelder Ltd,
your order shall not be deemed accepted until the order is dispatched.
International Orders ( Delivery to countries outside of the European Union )
International buyers may be charged customs duties and other taxes when the goods arrive
in your country. These fees are based upon the value and type of goods that you have
For International orders, customs duties, taxes and brokerage fees are your responsibility.
Should you fail to pay these fees and the goods are returned to us, we reserve the right
to deduct any delivery fees paid by us together with a 15% re-stocking fee from your refund.
We also reserve the right to deduct any delivery fees paid by us together with a 15% re-stocking
fee from your refund, for goods returned for any other reason.